Privacy Policy

1. Introduction

Walker's Tea ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.walkerstea.com. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Place an Order: When you add items to your cart and proceed to checkout, we collect product selections and pricing information through our shopping cart system.
• Submit Wholesale Inquiries: When you submit a wholesale inquiry form, we collect:
  • Business Name
  • Customer Name
  • Phone Number
  • Email Address
  • Billing Address
  • Shipping Address
  • Tax Exempt Number (optional)
• Contact Us: When you contact us via email or phone, we collect the information you provide in your communication.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Cart Data: We use browser localStorage to store your shopping cart information (product names, prices, and images) on your device. This data remains on your device and is not transmitted to our servers until you proceed to checkout.
• Device Information: Information about your device, browser type, and operating system may be collected through standard web server logs.
• Usage Information: Information about how you interact with our website, including pages visited and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Respond to your inquiries and provide customer service
• Evaluate wholesale partnership opportunities
• Improve our website and user experience
• Send you information about your orders (if applicable)
• Comply with legal obligations

4. Data Storage and Security

4.1 LocalStorage

We use browser localStorage to store your shopping cart data locally on your device. This information includes product names, prices, and images. This data is stored only on your device and can be cleared by clearing your browser's local storage. Cart data is not shared with third parties until you proceed to checkout.

4.2 Form Submissions

Wholesale inquiry forms are processed through Web3Forms, a third-party form submission service. Information submitted through these forms is transmitted securely to Web3Forms and then forwarded to us via email. Web3Forms may store form submissions according to their privacy policy and terms of service.

4.3 Security Measures

We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services that may collect or process your information:

5.1 Payment Processing - Mals-E (AIT Safe)

Payment processing is handled by Mals-E (AIT Safe) at ww12.aitsafe.com. When you complete a purchase, your payment information is processed through their secure platform. We do not store or have access to your complete payment card information. Your use of Mals-E's services is subject to their privacy policy and terms of service.

5.2 Form Submissions - Web3Forms

Wholesale inquiry forms are processed through Web3Forms (api.web3forms.com). Information you submit through these forms is transmitted to Web3Forms and then forwarded to us. Web3Forms may store form submissions and usage data according to their privacy policy.

5.3 Google Fonts

We use Google Fonts (fonts.googleapis.com and fonts.gstatic.com) to display typography on our website. When you visit our site, Google may collect certain information about your device and browser. This is subject to Google's Privacy Policy.

5.4 Google Analytics

We may use Google Analytics to understand how visitors use our website (e.g. pages viewed, traffic sources). Google Analytics uses cookies and similar technologies and may collect information such as your IP address, device type, and browsing behavior. This helps us improve the site. Google's use of data is governed by the Google Privacy Policy. Our website is intended for visitors in the United States.

5.5 jQuery

We use jQuery (code.jquery.com) for website functionality. This service may collect usage data according to their privacy policy.

6. Cookies and Local Storage

We use browser localStorage (not traditional cookies) to store your shopping cart information on your device. This allows your cart to persist between page visits. You can clear this data at any time by clearing your browser's local storage.

Third-party services we use (Google Fonts, Web3Forms, Mals-E, Google Analytics) may use cookies or similar technologies. Please refer to their respective privacy policies for information about their cookie practices.

For more detailed information about our use of cookies and local storage, please see our Cookies Policy.

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing (Mals-E) and form submission handling (Web3Forms).
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to legal and contractual restrictions.
• LocalStorage: You can clear your browser's local storage at any time to remove cart data stored on your device.
• Opt-Out: You can opt out of receiving marketing communications from us by contacting us at sales@walkerstea.com.

To exercise these rights, please contact us using the information provided in Section 11.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Cart Data: Stored in your browser's localStorage until you clear it or complete a purchase.
• Form Submissions: Retained as long as necessary to process your inquiry and maintain business records.
• Order Information: Retained as required by law for tax and accounting purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Walker's Tea
1911 Tuttle Creek Blvd.
Manhattan, KS 66502
Phone: (888) 241-2832
Email: sales@walkerstea.com

13. California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information. To exercise your California privacy rights, please contact us using the information provided above.

14. International Users

This website is operated from the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our website, you consent to the transfer of your information to the United States.